Covid-19 Updates

16th June 2020

Our Store Is Now Open

We have introduced a number of measures in our store to keep YOU and US safe.

We are on reduced hours of Monday – Saturday 10am – 2.30pm

  • 2M Social Distancing.
  • Up to 2 Family Members only.
  • Restriction of shopper numbers in store.
  • Ongoing Cleaning.
  • Hand Sanitising Stations at entrance and exit points and at department desks.
  • Floor markings for 1 way system.
  • Contactless deliveries and collections.

11th May 2020

Online Store

After the Government announcement yesterday we have opened our online store.

We can now offer contactless ONE PERSON deliveries on goods that can be carried by one person. Theses would be delivered to your door step, garage or garden. Our driver would be wearing PPE as required.

For all other items that require 2 Man Delivery or items that require assembly in your home we will only be able to fulfill these orders as soon as we are allowed to be fully operational.

For smaller items, Royal Mail, My Hermes & Fedex are still operating as normal.

We can now also provide NO CONTACT Click & Collect. This will be subject to your goods being in stock. All we ask is that you wait for us to contact you to arrange a time for when you can come and collect your order. We will provide you with full instructions prior to your visit.(Please see below for more details)

Please be aware that all lead times for delivery on product pages are subject to the products being in stock and are also subject to whether the manufacturers are in operation to deliver your goods to ourselves. There could be delays as some are open and some are not. This also depends on the current Government restrictions and whether they are likely to be extended.

If you can’t find what you are looking for on our website, we may have the products in store or able to source the products. If you would like to contact us via email at [email protected] or via our social media accounts, we will be happy to assist you.

For all customers that placed orders before or during the Government restrictions we will be contacting customers to arrange delivery or collection of their goods.

Click & Collect

We can now offer a NO CONTACT Click and Collect for items previously purchased in store and during the lockdown. This is ONLY available if we have contacted you to confim your goods are in stock.

In the interest of customer safety, we have to space out collections and therefore we will contact you with an allocated date and time slot with which to collect your order. If you haven’t heard from us, please contact us directly and we will allocate your slot. All collects must have a time slot.

For larger items such as furniture, please ensure you bring a sufficient sized vehicle to collect your goods and enough help to lift the products in your vehicle. Due to government restrictions we are unable to provide our usual service of loading the goods into your vehicle.

We will remain at a safe distance at all times and we ask if you could do the same.

 

Home Delivery Service

We are currently offering a contactless ONE PERSON delivery on items that can be safely carried by one person. The delivery will be made to kerbside, door step, garage or garden providing it is safe to do so and with social distancing.

Any items requiring two people to deliver items or any assembly in your home, this service will resume as soon as the government remove these restrictions.

For smaller items, all our postal services are operating as normal. This is subject to the goods being available and in stock.

If I Need To Speak to Someone?

We know the coming weeks and months will be filled with uncertainty and if you have any queries, we will still be on hand and happy to help.

You can contact us by emailing us at [email protected] or by messaging our social media pages. We will reply back asap.

24th March 2020

To all our customers,

Thank you for your continued loyalty and support, even during these uncertain times. Our thoughts go out to all of you who have been affected by this unprecedented situation.

We have kept our store open as long as possible but due to the unfolding situation with Coronavirus (COVID-19), we’re very sad to have to let you know we’ll be temporarily closing with immediate effect.

For over 55 years we have never had to close our doors for something so serious like this.

We want to reassure our customers that have orders placed with us, that this is only a temporary closure and when we can reopen, it will be business as usual.

If you are worried of have any questions please email [email protected] or message us on Facebook. We will do our very best to help you.

When the time is right, we look forward to welcoming you back into our store.

Take care of yourselves, your loved ones and your communities.

 

Ashton Discount